Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

To start a return, please contact us at support@costumeglamour.com. Customers are responsible for all return shipping costs and must provide a valid tracking number for the returned package. If your return request is approved, we will provide instructions on where and how to send your item. Returns sent without first requesting authorization will not be accepted.

Refunds are processed only after the returned item has been received and inspected.

If you have any questions about returns, please contact us at support@costumeglamour.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. To evaluate your claim, you must provide clear photographs or videos showing the defect, damage, or incorrect item. Once your claim has been verified, we will work to resolve the issue as quickly as possible.

Exchanges

The fastest way to receive a different item is to return your original purchase. Once your return has been accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

Returned items must be unworn or unused, with tags attached, in their original packaging, and accompanied by proof of purchase. Return shipping costs remain the responsibility of the customer unless otherwise required by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@costumeglamour.com.