Frequently Asked Questions

Shipping costs, tariffs, and customs duties are included in the price shown at checkout. We do not charge extra shipping or customs fees when the order is delivered.

Please allow 1 day for processing before dispatch. This is preparation time, separate from the transit estimate shown below. We will email tracking information when your order ships.

Please contact us within 24 hours of placing your order to request a cancellation or shipping address correction. If your order has already been dispatched, it cannot be cancelled in transit. Please accept delivery, then contact us to request a return.

Materials vary by design. Please check the product page for the specific fabric and care details for the costume you are considering. If anything is unclear, send us the product link and we will help.

Included pieces vary by design. The product description lists what comes with each costume. Accessories shown in photos are included only when the description says they are.

Measure yourself and compare your measurements with the size chart on that specific product page. Sizing can vary by design, so use the chart rather than your usual clothing size. If you are between sizes or need help, contact us with the product link and your measurements.

Yes, we ship worldwide. Shipping costs, tariffs, and customs duties are included in the price shown at checkout. Tracking information is emailed when your order is dispatched.

After dispatch, estimated transit is 6–8 days for North America, Europe, Australia, and New Zealand, and 7–9 days for other regions. These are estimates, not guaranteed delivery dates. Carrier, weather, holiday, or customs delays can affect transit.

We offer free worldwide shipping. The checkout price includes shipping costs, tariffs, and customs duties, so there are no additional shipping or customs charges due at delivery.

You may request a return within 30 days after delivery, provided the item is unworn or unused, has its tags attached, and is in its original packaging. After an approved request, we email you a prepaid return label at no cost to you and the return instructions. Items marked final sale are excluded from standard returns where permitted by law; applicable statutory rights still apply.

Please receive your order first, then contact us within 30 days of delivery with your order number, checkout email, and the item you wish to return. Wait for approval and the prepaid label and instructions before sending anything back. After the return arrives and is inspected, approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

For an approved return, we email you a prepaid return shipping label at no cost to you, together with the return instructions. Please contact us after the order arrives and wait for approval before shipping it back.

Please contact us as soon as possible with your order number and clear photos or video of the item and packaging. We will review the issue and explain the next step. For a verified damaged item, we will arrange a replacement at no cost.

Email support@costumeglamour.com or use our contact form. Please include your order number and the email used at checkout for order questions. We aim to reply within 24 hours.