Questions fréquemment posées

Yes! Our costumes are designed to meet the standards of conventions and cosplay competitions. We offer a range of high-quality outfits crafted with attention to detail, ensuring they look great both in person and in photos. Many of our customers have successfully worn our costumes to events, and we strive to provide options that balance affordability with a polished appearance. If you’re preparing for a competition and need specific details about materials, sizing, or accessories, feel free to reach out—we’re happy to help you find the best fit for your needs.

Yes, we release new designs every 1-2 weeks to keep our collection fresh and exciting. Whether you're looking for the latest cosplay trends or unique lingerie styles, you’ll always find something new to explore. Be sure to check back often or sign up for our updates so you don’t miss out on the latest arrivals!

Our costumes are made from a variety of high-quality materials, carefully chosen for comfort, durability, and authenticity. Depending on the design, we use fabrics such as polyester, spandex, PU leather, lace, and mesh to ensure a perfect fit and a visually striking look. Each product page includes detailed material information, so you know exactly what to expect before making a purchase.

It depends on the costume. Some of our designs come with matching accessories, while others focus solely on the main outfit. Each product description clearly lists what is included, so you know exactly what you're getting. If an accessory is featured in the product photos but not listed in the description, it is likely not included. If you ever need additional accessories to complete your look, feel free to check our store for matching items.

To ensure the best fit, we provide a detailed size chart on each product page. Since sizing can vary between different designs, we recommend measuring yourself and comparing your measurements to the chart rather than relying on standard clothing sizes.

If you're between sizes, choosing the larger size is usually the best option for comfort and adjustability. For fitted styles like bodysuits or lingerie, consider the stretch of the fabric. If you need help selecting the right size, feel free to contact our support team—we're happy to assist!

Yes, we ship internationally! Our shipping time is typically 7-15 days depending on your location.

We ensure secure and reliable delivery, and you’ll receive tracking details once your order is shipped. If you have any questions about shipping to your country, feel free to contact our support team.

Yes, we ship internationally! Our shipping time typically ranges from 7 to 15 days, depending on your location and the specific costume you order.

Processing times vary between 1 to 7 days, as some costumes require more time to prepare before shipping. Once your order is dispatched, you'll receive tracking details to monitor its progress.

If you have any questions about shipping to your country or processing times for a specific costume, feel free to contact our support team.

Yes, we offer free shipping on all orders!

There are no hidden fees—what you see at checkout is what you pay. Our goal is to make your shopping experience as seamless as possible. You'll also receive tracking details once your order is shipped so you can monitor its progress.

We want you to love your purchase, so if your costume doesn’t fit, you may request a return. Please note that return shipping costs will be the customer’s responsibility unless our team determines otherwise.

For hygiene reasons, lingerie items cannot be returned or exchanged. We encourage you to check the size guide carefully before ordering, and our team is always available to help you find the right fit. If you have any questions, feel free to reach out—we’re happy to assist!

To initiate a return, simply contact our support team with your order number and details about the item you'd like to return. We’ll guide you through the process and provide you with the necessary return instructions.

Please note that return requests must be made within our return window, and items should be unworn, in their original condition, and with all tags attached. Once we receive and inspect the returned item, we’ll process your refund or exchange accordingly.

If you have any questions, feel free to reach out—we’re happy to assist!

We’re happy to accept returns, and if an item is defective, we will cover the return shipping costs. For all other returns, customers are responsible for return shipping unless our team determines otherwise based on the reason for the return.

Please note that due to hygiene reasons, lingerie and intimate items are not eligible for returns. If you need any help with sizing or product details before purchasing, our support team is always available to assist!

Yes, a shorter timeframe like 1-3 days encourages customers to report issues quickly, making it easier to resolve them efficiently. Here's a refined version:

If you receive a damaged or incorrect item, we sincerely apologize for the inconvenience. Please contact our support team within 1-3 days of receiving your order with clear photos of the issue. Our team will review your case promptly and arrange a replacement or a full refund.

We’re committed to ensuring you receive exactly what you ordered, and we’ll work quickly to make things right!

You can reach our customer support team at support@costumeglamour.com or through our contact form on the website. We’re here to assist with any questions about your order, sizing, shipping, or anything else you need.

We aim to respond as quickly as possible, typically within 24 hours. If you need assistance, don’t hesitate to get in touch—we’re happy to help!