Refund policy

Returns, made clear

A thoughtful return process

You have 30 days after delivery to request a return. Items must be unworn or unused, with tags attached and in their original packaging. Please include your order confirmation or other proof of purchase.

How to request a return

  1. Receive your order first. If you change your mind after dispatch, please accept delivery before starting a return.
  2. Contact us after delivery. Use our contact form and include your order number, checkout email, and the item you wish to return. Please wait for approval before sending anything back.
  3. Use the prepaid label and instructions. Once your request is approved, we will email you a prepaid return shipping label at no cost to you, together with the return instructions.
  4. We inspect and refund. After the return arrives and is inspected, we issue the refund to your original payment method within 10 business days. Your bank or payment provider may take additional time to post it.

Order changes and cancellations

Cancellation requests can be made within 24 hours of placing an order. If an order has already been dispatched, it cannot be cancelled in transit; please accept delivery and then contact us to request a return.

Damaged, defective, or incorrect items

Please contact us as soon as possible with your order number and clear photos or video of the item and packaging. We will review the issue and, where verified, arrange an appropriate resolution at no cost to you.

Exchanges

For a different size or style, request a return first. Once your return is approved, you can place a new order for the item you prefer.

Final sale and statutory rights

Items marked final sale are excluded from standard returns where permitted by law. This policy does not limit any consumer rights that apply to your purchase, including applicable statutory withdrawal rights.

Questions? Contact our team. We aim to reply within 24 hours.